Frequently Asked Questions
Everything you need to know about your next journey.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to follow your luggage's journey.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that a return shipping fee may be deducted from your refund.
Does my CALPAK product come with a warranty?
Yes, our luggage and travel accessories come with a limited warranty ranging from 1 to 2 years, covering manufacturing defects in materials and workmanship.
How do I clean my hard-shell luggage?
To keep your suitcase looking new, use a soft cloth with warm water and mild soap. Avoid abrasive cleaners that could scratch the polycarbonate or ABS finish.
Do you offer international shipping?
Currently, we ship to the United States and select international destinations. Shipping costs and delivery timelines vary based on the destination country.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay to make your shopping experience seamless.